We are a group of IT recruiters for whom IT recruitment is a passion
As a L2 Application Support, you’ll join the Client’s Team, based in Olivia Centre in Gdańsk and contribute to a team environment that will have both local and remote leadership. Apply, if you want to gain experience in an international company and have the opportunity to work in Guidewire’s Support Centre for Europe.
What will you find in our client’s company:
Flexible working hours, you can come to the office between 07:30 and 09:30 AM
From time to time, you can work remotely.
Training budget – obtain professional Microsoft, ISTQB, OCJP and PSM certificates
Knowledge Sharing – host presentations and workshops at internal and external event
English classes – learn the language at the office for free
Multisport card – get access to plenty of fitness clubs and work out in the most convenient location
Private medical healthcare – take good care of your and your family’s health
Kudo – get „thank you” notes from colleagues in return for your help and exchange them to vouchers or cinema tickets
League of Geeks – join our gaming platform and score points for your positive behaviour and support given to colleagues
Sports teams, training programs, and biking and running competitions – take up the challenge!
Petrus Awards – win a special prize for your remarkable achievements
Blog – join our blog writers’ team!
Summer Party and Christmas Party
Team Hangouts – spend time with your teammates playing pool, paintball, and board games
Your tasks include:
Ability to work in rotational shifts
Gain proficiency in InsuranceSuite software and relevant diagnostic tools. Future responsibilities may include gaining knowledge of Guidewire’s other offerings to support multiple base products
A large aspect of the position involve commitment to customer SLA’s. While the Response Analyst will work during normal business hours, high priority work outside of established business hours may be necessary (i.e., to help with urgent customer issues). We are open to flexible work shifts outside of a standard 9AM-6PM working hours
Documenting and maintaining all steps and processes for common support tasks and deployments
Executing runbook procedures and recipes to triage cases for disposition (ex. Customer reports system slowness, customer reports missing data files, etc.)
Requirements:
Must have
Strong communication and interpersonal skills
Demonstrated problem solving skills
Experience with a commercial customer regarding incident tracking or CRM system
Experience using a software defect tracking system such as JIRA
Ability to prioritize tasks in a dynamic work environment
Working with leading cloud platform Infrastructure as a Service (IaaS) providers such as AWS or Microsoft Azure
Knowledge of ESB integration software for connecting applications, data sources, and API’s such as Mulesoft or SSIS
Basic understanding of data-warehousing (DW) and BI Design best practices and techniques
Basic understanding of relational database theory and related project experience (i.e. data modelling, normalization, OLAP theory, etc.)
Experience in or knowledge of frontend web technologies (JavaScript and AngularJS) or similar
Proficiency in English
Proficiency in French
Nice to have
Relevant work experience in a customer-facing support or services role within a technology-oriented company
Exposure to broad technical skills such as Object Oriented programming (JAVA, C#, or similar), relational databases (data modelling/SQL), web UI (design and development), XML, application architecture
Orientation to detail
Ability to work independently and within a team
Salary: Set individually depending on experience and skills
